Testing online casinos

How do we actually test an online casino? To be completely honest, when we started this blog, we weren’t as thorough as we are today. There are most probably those who will be writing a whole lot more than us when it comes to different reviews. However, we do analyse and look at a bunch of different factors when testing an online casino. Partially, we look at simple facts, that we then write about both in a subjective and objective manner. For example, a casino offering 1000+ games is clearly better than a casino with only 200+ games, right? Well, that isn’t always the case. However, you can be sure as hell that a casino with a huge range of games are also paying a whole lot for them.

Other things we take into account

Where is the casino licensed? If the casino is licensed at Malta, we know for a fact that they have been through more rigorous testing than casinos licensed in e.g. Curacao. However, this doesn’t mean that all casinos licensed in Curacao are bad. There is also the possibility that they are applying for a license in Europe, which we normally prefer. Then we know which requirements have to be met.

Who is standing behind the casino? Alright, so let’s say we’re listing a brand you’ve never heard of. How can we then know what to think about the brand, since it hasn’t been around for too long? Well, in the casino world it is becoming more and more common that different online casinos are owned by the same company. Exactly like the Coca-Cola Company stands behind the creation of Fanta. Another example is the beer industry, where we think that all beers are from different companies, but when we dig into it slightly deeper, we find the same company stands behind multiple different beers.

Is it easy to withdraw winnings? This is where you are worried of getting scammed. That is why we always like to start off with smaller sums of money, play for a while and make a withdrawal. Some casinos start moaning about a bunch of different documents that have to be sent in. Some may believe that casinos do this on purpose in order to make the withdrawal process last longer. However, that isn’t normally the case, as the majority of the casinos are simply following the rule book. Documents are something that you usually only have to send in during the first withdrawal process. After that, you should be able to easily make withdrawals whenever you want. We look at how the document process works, how the withdrawal process works and how one can withdraw ones earnings.

Which payment methods are available? Are you guys like us? We mean having small amounts of money in a bunch of different accounts online, different bank accounts and also on Visa/Mastercard. Yes, we love it when there are multiple ways to deposit money.

How is the customer service? In the beginning we weren’t as strict when it came to this? We mainly looked at how often the customer service was available, and if there was a possibility to both call and talk, or to only mail and chat. Recently, we have started contacting the customer support and seeing how fast they respond and how thorough their answers are. For example, Mr. Green got hit by a bus when it came to our ratings, as we felt that the experience with their customer support was shit. Therefore, we try testing out different customer supports and update you from time to time.

Casino bonuses and free spins? Alright, big bonuses isn’t everything, but this surely tells us about the casinos financial situation. We also like to look at the rules and turnover requirements for the bonus.

Our subjective criticism? Yea, here we talk about everything else. For example, it could be the design of the casinos website, the complexity of navigating around the website, and also our own winnings and losses at the casino. This criticism is our own and defines how we feel, which means that you might not always feel the same way, so take that into account.